We trust we can greatly benefit your goals and we would be delighted to improve our services wherever required.
We support 8 Production (+1 Australia Test) Collectives and 1 Global Acceptance PI Collectives
Select any of the Production collectives to find more information
Get the services that are related to the Addition, Deletion & Modification requests for RTIME software.
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Raise RTIME Request
ACCPICOLL
AUSPICOLL
CANPICOLL
DSAMPICOLL
DSAPPICOLL
DSEUPICOLL
SAPICOLL
TPAPICOLL
UPPICOLL
Realtime Support - 24x7
PI, RTDIP & IRMS L1 Support:
Business-Assist-Engineering-ITV-TEE@shell.comSupport Lead: Beulah.Vinukonda@shell.com
PI 2nd Line Support - 24x5
GXSOMACCACC-SOM-ZZ-RealTimePISupport@shell.com
RTDIP 2nd Line Support - 24x5
SIMPL-Shell-RTDIP-Support@shell.com
IRMS 2nd Line Support - 16x5
GX-SBOBNG-IRMSSupport@shell.com
3rd Line support - Vendor/RTD CoE
Incident Escalation, Problem Management review, Vendor Escalation.
For Operation issues team can directly raise to Aveva (OSIsoft).
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We trust we can greatly benefit your goals and we would be delighted to improve our services wherever required.
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